last updated 20/11/2020
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
You are responsible for paying for return shipping costs for any item. Shipping costs are non-refundable. If the returned goods are faulty and returned within the given timescales, we will reimburse the cost of postage.
Returning an item for a refund is allowed, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery will not be eligible for a refund.
Any damaged glassware requires reporting to us within three working days of delivery and before use.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, a credit will automatically process to the credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then, contact your credit card company, it may take some time before your refund is visible on your account.
Next, contact your bank. There is often some processing time before a refund shows on your statement.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only items purchased at the regular price may be eligible for a refund. Any items purchased at a reduced sale price, will not be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it like for like, send us an email at email@example.com along with pictures of the damage and then send your item to Dragons Head Shop LTD, 14 Broadview Road, London, SW16 5AU, United Kingdom.
To return your product, you should mail your product to Dragons Head Shop LTD, 14 Broadview Road, London, SW16 5AU, United Kingdom and you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not refund or replace without this.